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@lly Cure, Hago Zorg

Hago Zorg app
 

Hago Zorg

Hago Zorg is a mobile platform that gives hospitals real-time insight in the hygenic status of a bed. It’s an extention to the cleaning services they provide. Better service by better insights.

Over 80.000 hospital beds are cleaned in a large hospital every year. Hospitals need insights for quality control and safety. Hago Zorg extended the service with a digital component using NFC chips and smartphones. This contributed to Hago Zorg being the #1 supplier to (6 out of 8) University Hospitals in the Netherlands.

Role(s)

Design Research, Product Design

Data

2012 – Current

Client

Hago Zorg, hagozorg.nl

Hago Zorg beds
 
Hago Zorg more beds
 
Hago Zorg NFC tags
 
Hago Zorg app
 
Hago Zorg dashboard
 
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Portfolio

Total Body Control

Total Body Control app
 

Total Body Control

In the Netherlands 1 in 7.000 operations something is left behind in a body. This can be something small like a cotton, or something big like an instrument. The head of operations asked to use a design thinking approach to solve this problem from a fresh ‘out-of-the-box’ perspective.

This project resulted in a strategy with different project to reduce accidents on a short-term and completely exclude accidents on the long-term.

Role(s)

Design Research, Product Design, Product Strategy

Data

2013 – 2014

Client

A hospital in the Netherlands

Total Body Control Ready
 
Total Body Control Instruments
 
Total Body Control Design Research
 
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Portfolio

Google Glass in health care

Google Glass Patient
 

Google Glass in Health Care

How can Google Glass contribute to health care? Every new tool brings new possibilities if you can find the right fit the upside can be huge. We set out to transform wound care.

We started with a proof of concept where we started remotely coached a wound care specialist by a doctor from a hospital. This resulted in trial where patients where treated with and without Google Glass. The patients treated with Google Glass had a reduction of 70% in hospital visits. Making the project a huge success. Following the trial Google Glass became part of the regular treatment.

Role(s)

Design Research, Product Design, Product Strategy

Data

2014 – 2015

Client

A Hospital and a care organization

warning some images in the video are explicit, showing wounds

Google Glass Remote
 

In the media

Cover de Zorg magazine
Categories
Design Interface design

What I as a designer learned from Google Glass so far

Recently I was invited by Google to become a Glass explorer (which means you are invited – after signing up – to buy a pair of quite expensive Glasses from Google). As an interaction designer I love to design things for new interfaces and devices.

Always on
Google Glass did not disappoint. They great thing about Glass is that’s it is designed from an always-on-in-front-of-your-face perspective. This makes a big difference. If you want to design for a device that has the control to take over your attention in the real world, at any time, it better be really useful.

OK Glass

Context
From a design perspective the Glass technology is best when you’re moving. A mobile phone is a mobile computer, you can use it to “compute” everywhere you want. You just stop, start a program (app) run it and figure out what to do next.

Glass is designed to be used in the moment. It’s always on, like a service. Glass is at it’s best when it’s about what’s happening right now, or what’s going to happen with the next minutes or seconds.

These type of wearables are like a companion. They have to know who you are, where you are and what you’re up to. These devices invade your privacy like no other technology. The only way to serve you is by knowing you. And this makes all the difference. It’s the most personal computer device on the market.

And yes, Glass is really awkward, wearing it makes you look silly (major understatement), and using it with the godlike voice commands makes it even worse.

When I just got it my 4 year old son asked me why I was calling him and his brother “Glass”.

“OK Glass, take a picture”, “OK Glass, record a video”.

This awkwardness is something we’ll have to overcome, probably by design, or a killer-app. I’m sure we will. Will Glass make it? I don’t know. In the short run it can really have a purpose in a B2B environment where you need both hands.

Using contextual technology is really exciting and designing for it feels like adding another dimension to design. It’s like a complex game of variables you have to solve.

Google Glass in the car

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Richard Buchanan being interviewed about his 4 orders of design

Q: Weâ’re talking about the expanding uses of design. What areas of design do you focus on in your work?

A: I’m interested in what I call that the third order of design.
The first order of design is communication with symbols and images. The second order of design is design of artefacts as in engineering, architecture, and mass production. In the middle of the 20th century we realised that we can also design activities and processes. We work progressively more with these activities and services. That’s the third order of design. In the beginning we called it Human Computer Interaction. Now we work with any kind of interaction, it’s about how people relate to other people. We can design those relationships or the things that support them. I’s this interaction I’m after.

Q: And there’s a fourth order as well?

A: Indeed there is. To me the fourth order of design is the design of the environments and systems within which all the other orders of design exist. Understanding how these systems work, what core ideas hold them together, what ideas and values that’s a fourth order problem. Both the third and the fourth order are emerging now very strongly.

Some designers have the ability to deal with these very complex questions that lie at the core of our social life. Not every designer, but some have the ability to grasp the ideas and the values at the core of very complicated systems. Those are fourth order designers.

Richard Buchanan being interviewed about his four orders of design

His orders are a great framework for thinking about design. It helps explain why design gets the attention it is getting right now.

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Portfolio

Infection Prevention Monitor

Infectie Preventie Monitor Design
 

Infection Prevention Monitor

Hospitals have regular audits regarding quality control. Those audits are done by experts filling in forms, scorecards and making reports.

We build a tool that highly automates this process. It helps auditers to report scores, check refererences and log events. This automatically translates to a digital score card send out the minute an auditer leaves the hospital. The tool also generates a draft report. Optimzing quality and efficiency.

The service was awarded with two industry leading innovation awards.

Role(s)

Design Research, Product Design, Interaction Design, Visual Design

Data

2012 – Current

Company

Alpheios

Infectie Preventie Monitor Award Winning
 
Categories
Portfolio

EN.nl

EN.nl news website
 

EN.nl

What is you start a news website from scratch and try to leverage technology the furthest we can. This is the question that got us started with EN.nl. We build a completely autonomous news website. A news service that learned readers behavior and adapted to the individual reader.

The year long journey brought learned us a lot about find a balance between editor’s and automation. The rise of personalisation. What people say they want and what they actually click. And how to build a strong technical news infrastructure that’s versatile and flexible. As a product owner I was responsible for the innovation project. The EN.nl project was a project of de Volkskrant Innovation department. The technology, research and learnings from EN.nl benefitted multiple sites and projects within de Volkskrant, resulting in an optimzed workflow and readers behavior.

Role(s)

Design Research, Product Design, Product Owner, Interaction Design, Visual Design

Data

2009 – 2010

Company

EN (Volkskrant), www.en.nl (site is offline, available through archive.org)

EN.nl had the first iPhone optimized news website in the Netherlands
 
EN.nl NRC Handelsblad newspaper clipping
 

Screen recoding